Shipping & Delivery Policy

Last Updated: December 2025

This Shipping & Delivery Policy outlines our practices for delivering fertilizer products to customers. Due to the bulk nature of agricultural fertilizers, special considerations apply.

1. Delivery Methods

Bulk Delivery (1+ Tons)

For orders of one ton or more, we provide bulk delivery service using our fleet of specialized fertilizer trucks. Bulk delivery includes:

• Direct delivery to your farm or storage facility
• Pneumatic or gravity unloading (depending on product)
• Scheduled delivery windows
• Professional driver assistance

Bagged Products

50-pound bags are available for smaller orders and can be delivered via:

• Pallet delivery (20-40 bags per pallet)
• Freight carrier (for multi-pallet orders)
• Local pickup at authorized dealers

Customer Pickup

Customers may arrange to pick up orders at our distribution centers or authorized dealer locations. Pickup must be scheduled in advance and requires proper vehicle capacity for bulk products.

2. Delivery Areas and Zones

We provide delivery service to the following states:

Delivery costs vary by distance from our distribution centers. Contact us for a shipping quote to areas outside our standard delivery zones.

3. Shipping Costs

Shipping costs are calculated based on:

• Product weight and volume
• Delivery distance from nearest distribution center
• Delivery method (bulk vs. bagged)
• Accessibility of delivery location
• Seasonal demand (spring planting season may have surcharges)

Free Delivery: Orders of 10+ tons qualify for free delivery within 50 miles of our distribution centers.

Minimum Order: A minimum order of $500 is required for delivery service.

4. Delivery Scheduling

Lead Time: Standard delivery requires 3-7 business days from order confirmation. During peak planting season (March-May), lead times may extend to 7-14 business days.

Scheduling: We will contact you within 24 hours of order confirmation to schedule a delivery window. Delivery windows are typically 4-hour blocks (e.g., 8am-12pm, 12pm-4pm).

Rescheduling: If you need to reschedule a delivery, please contact us at least 48 hours in advance. Rescheduling fees may apply for last-minute changes.

Weather Delays: Deliveries may be delayed due to adverse weather conditions (heavy rain, snow, flooding) that make farm access unsafe or impossible. We will notify you of any weather-related delays.

5. Delivery Requirements

Site Access

Customers are responsible for ensuring delivery site accessibility:

• Clear, dry access road capable of supporting 80,000-pound trucks
• Adequate turning radius for large vehicles (minimum 50-foot turning circle)
• Overhead clearance of at least 14 feet
• Level unloading area free of obstacles
• Clear directions and marked delivery location

If our driver determines the site is inaccessible or unsafe, delivery may be refused and rescheduling fees will apply.

Signature and Inspection

A signature is required upon delivery. The customer or authorized representative must be present to inspect the delivery and sign the delivery receipt. By signing, you acknowledge receipt of the products in good condition.

6. Unloading

Bulk Products: Our drivers will unload bulk products using pneumatic or gravity systems into your designated storage area (bin, shed, or pile). You must provide a suitable unloading location.

Bagged Products: Palletized bags will be unloaded using a forklift or pallet jack. Customers are responsible for moving bags from the delivery point to final storage location.

Unloading Time: Standard unloading time is 30-60 minutes. Extended unloading time due to site conditions or customer delays may incur additional charges.

7. Damaged or Incorrect Shipments

Inspection: Inspect all products immediately upon delivery. Note any visible damage, shortages, or discrepancies on the delivery receipt before signing.

Reporting: Report any issues within 48 hours of delivery by contacting our customer service team at 1-800-HENNINGS (436-6464) or emailing [email protected]. Include your order number, delivery receipt, and photos of any damage.

Resolution: We will arrange for replacement product or issue a credit for damaged or incorrect items. Claims not reported within 48 hours may not be eligible for resolution.

8. Refused or Undeliverable Shipments

If a delivery cannot be completed due to:

• Inaccessible delivery location
• Customer not present or unavailable
• Unsafe site conditions
• Customer refusal

The shipment will be returned to our facility and rescheduling fees will apply. Customers are responsible for all costs associated with refused or undeliverable shipments.

9. International Shipping

We currently do not offer international shipping. All deliveries are limited to the continental United States.

10. Tracking and Notifications

Order Confirmation: You will receive an email confirmation when your order is placed and when it is ready for shipment.

Delivery Notification: We will send an email or text message 24 hours before your scheduled delivery with the driver's contact information.

Day-of Notification: Our driver will call 30-60 minutes before arrival to confirm you are ready to receive the delivery.

11. Liability and Risk of Loss

Risk Transfer: Risk of loss and title to products pass to the customer upon delivery and signature on the delivery receipt.

Carrier Liability: Hennings Enterprises is not liable for delays, damages, or losses caused by third-party carriers. Claims for carrier-caused damage must be filed directly with the carrier.

12. Storage Recommendations

Upon delivery, store fertilizer products properly to maintain quality:

• Keep products dry and protected from moisture
• Store in a cool, well-ventilated area
• Keep away from direct sunlight and heat sources
• Store away from seeds, food, and animal feed
• Follow all safety guidelines on product labels and SDS sheets

13. Contact Information

For questions about shipping, delivery, or to schedule a delivery: